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Blog post
September 3, 2019

A Step In The Right Direction

Here at Isentia, wellness is a focus and working in an environment where everyone feels comfortable to speak openly about troubling issues without fear or stigma is important to our culture of inclusivity and respect. We believe being part of an organisation that are advocates for diverse employment and fair treatment are important values and having a healthy mindset is just as important. We also love to lend a hand to local and national fundraising organisations wherever we can and support social issues that resonate with us.

With this in mind, it sparked an idea to combine health and wellness whilst also participating in a charitable activity. We wanted to raise funds for a great cause, get fit and have fun at the same time and so 11 Melbourne Isentians formed a running club and participated in the Run Melbourne 10km. Our charity of choice was White Ribbon. 

We trained hard and with the help of Strava, we were able to stay accountable with our training and also track our progress. Running through the Melbourne winter was a challenge in itself, but slowly and surely our fitness and running pace increased week by week and we were feeling confident about the 10km run. Many of us achieved our fastest times, motivating us to continue training and recruit more people into our running club.

Over a three-week campaign, our team collectively raised $1,375 for White Ribbon, it was great so many of our colleagues, friends and family were supportive of us participating in the event as well as supporting this great cause. 

Where are we running off to next? Watch this space…

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In our third edition of Isentia Conversations: Communicating through Change, we chat with Rochelle Courtenay, the Founder and Managing Director of Share the Dignity. Rochelle talks to us about how she stays connected with over 6,000 volunteers across Australia and how she motivates those teams to work to end period poverty.

Isentia’s Insights Director, Ngaire Crawford also shares some of the trends seen across social and traditional media about home not always being the safest place for some people, and how social communities can help combat this.

Because many of us are working from home, we saw this webinar series as an opportunity to connect with each other, learn from subject matter experts and hear their stories, as we adapt to a new way of working.

https://youtu.be/uphrqGuXO7w?list=PL6mOcXpe0JCOp0LlpmFdkDIRdfMBuNiKk

Ngaire Crawford from Isentia talks feeling safe and secure at home

4:55 - Although most of us are now working from home, home isn’t always the safest place for everybody.

5:25 - The main topics currently reported on mainstream media:

  1. The increase in family violence - a topic that has been present since the lockdowns in Australia and New Zealand.
  2. Connectivity and education - there is concern about people not having access to the right equipment or  not having good enough internet connectivity for homeschooling.
  3. Poverty during lockdown - there are restrictions in place to stay at home and access to food more controlled than ever before. Food specials are a thing of the past and fresh food may be more difficult to get.

8:55 - Within ANZ, data shows people are searching online about the rules for lockdown. What are they? Are they doing the right thing? What are the policies?

9:10 - On social media, people are reaching out and using their social channels to create connection, to remind everyone to check in on people and be a source of safety. During March, references to being scared and feeling unsafe more than doubled across ANZ.

Cluster topics driven by COVID-19 for feeling unsafe included: Rates, self-isolation, stress and mental health. 

Cluster topics driven by COVID-19 for feeling scared included: Government, kids, workers, rent, supermarket, police, trust and social media. 

10:15 - It’s important to see the good in social media right now - it’s the greatest facilitator of social connection. Not only can people reach out to others directly, toxic people and unhelpful communication can be called out very quickly. Always use your common sense when using social media, check your sources and investigate claims before relying on them.

13:13 - The importance of community

  • Communicating with your social media audiences and communities is valuable during this time. 
  • See the good that people are doing as well as the innovation.
  • Listen to your audience and ask for feedback. We’re all in our homes and more conversational than ever.
  • Be genuine and authentic when talking to your audience, if you look as though you are doing the right thing, then people will be on board. 
  • Follow on social media those affected most from lockdown and watch what they are doing and how they’ve adapted their businesses.
  • Watch cancel culture on Twitter, understand what’s driving people to call out brands and public figures on social media.

Rochelle Courtenay from Share the Dignity talks staying connected and keeping your teams motivated

15:45 - For the past five years, Rochelle has also been known as the ‘Pad Lady’. Share the Dignity was created after Rochelle read about the high number of Australian homeless women who didn’t have access to essential sanitary items. 

Twice a year, she drives two collections for sanitary items and runs the ‘It’s in the bag’ campaign each December. For this initiative, every day Australians are asked to fill a bag with essential items including toothbrushes, toothpaste, sanitary items, shampoo, conditioner, deodorant and soap. For a woman who is fleeing domestic violence, it may have been weeks since she has brushed her teeth, so these basic items are essential for these women in need.

16:56 - Communicating online to her ‘Shero’ and ‘Hero’ volunteers has been the norm for Rochelle since she founded Share the Dignity. Using ‘Workplace’ for their intranet, internal communications via announcements to all 5,783 volunteers is easy and effective. 

17:45 - The most important thing when communicating is to be authentic and genuine.  We ensure the most important people (Sheroes and Heroes) within our charity are kept informed and are at the forefront of everything that’s done. We ensure our communication comes from the heart first and our heads second.

19:03 - Reinforce the message you are trying to communicate. With charities, it’s important to remind volunteers (and staff members) why they are doing the work they are doing. Often, different types of communication are developed to cater for different communication preferences. Videos are recorded and also written up to deliver the same message.

19:58 - Since COVID-19, Share the Dignity has adopted new engagement initiatives on social media. The most recent; a Mother’s Day campaign where the community was asked to share their favourite photo with their mum. The campaign encouraged people to connect and engage with one another, to share stories, smiles, tears and laughter. It was a great way to create a community within a community. It’s important to help people within your community through difficult times.

24:30 - A key part of running a charity is to sustain volunteers’ passion. We do this by sharing stories about the women they have helped and continue to help.  We make sure they know how much of a difference they are making to someone else’s life.

If you would like to view other Webinar Isentia Conversations: Communicating through Change:

Isentia Conversations: with Katherine Newton from RU OK? 

Isentia Conversations: with Bec Brown from The Comms Department

Isentia Conversations: with Rachel Clements at Centre for Corporate Health

Isentia Conversations: with Helen McMurdo at MTV

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Blog
Isentia Conversations: with Rochelle Courtenay from Share the Dignity

Because many of us are working from home, we saw this webinar series as an opportunity to connect with each other, learn from subject matter experts and hear their stories, as we adapt to a new way of working.

object(WP_Post)#7499 (24) { ["ID"]=> int(1744) ["post_author"]=> string(2) "36" ["post_date"]=> string(19) "2019-06-24 09:01:34" ["post_date_gmt"]=> string(19) "2019-06-24 09:01:34" ["post_content"]=> string(0) "" ["post_title"]=> string(18) "RUOK? Day Campaign" ["post_excerpt"]=> string(168) "R U OK? uses the insights Isentia provides to plan and evaluate its campaigns. Revealing the messages that get attention and how different audiences engage each year." ["post_status"]=> string(7) "publish" ["comment_status"]=> string(4) "open" ["ping_status"]=> string(4) "open" ["post_password"]=> string(0) "" ["post_name"]=> string(17) "ruok-day-campaign" ["to_ping"]=> string(0) "" ["pinged"]=> string(0) "" ["post_modified"]=> string(19) "2023-07-03 01:08:31" ["post_modified_gmt"]=> string(19) "2023-07-03 01:08:31" ["post_content_filtered"]=> string(0) "" ["post_parent"]=> int(0) ["guid"]=> string(36) "https://isentia.wpengine.com/?p=1744" ["menu_order"]=> int(0) ["post_type"]=> string(4) "post" ["post_mime_type"]=> string(0) "" ["comment_count"]=> string(1) "0" ["filter"]=> string(3) "raw" }
Case Study
RUOK? Day Campaign

R U OK? uses the insights Isentia provides to plan and evaluate its campaigns. Revealing the messages that get attention and how different audiences engage each year.

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While renewables like wind and solar are often framed as the future of energy, the renewables market faces many challenges in seeing that journey through, especially regarding Australia’s Paris climate agreements. The path to a clean energy future in Australia is fraught with disruptions and distractions, as media reports, and exploring the factors shaping media coverage of energy alternatives and clean energy reveal a shifting understanding of renewable energy sources.

Peak media coverage of renewables centres on government actions seen as hindering clean energy progress. Stories like keeping Eraring operational, nuclear energy debates, and delays in environmental law reforms highlight a perception of indecision on ecological issues. While traditional media spikes around policy updates, social media discussions are steadily growing, reflecting increasing public engagement with Australia’s renewable energy transition. Analysing these trends reveals how media narratives shape and respond to audience perceptions in this evolving debate.

Renewable energy is widely hailed as a cleaner, cheaper, and more stable alternative to fossil fuels, but media and social discussions paint a more complex picture. Concerns about affordability and feasibility are growing, driven by economic shifts, supply chain issues, and the lingering effects of the 2022 energy crisis, which media attribute to cold snaps and the Russia-Ukraine conflict, all while Australia remains heavily reliant on coal and gas exports.

Topics like grid overload, the need for better battery subsidies, and the failure of taxpayer-funded rebates to support solar businesses dominate conversations. Meanwhile, wind farms face local opposition due to environmental and land use impacts, and debates over nuclear energy disrupt investment in solar and wind, further complicating Australia’s clean energy strategy.

Nuclear energy’s potential introduction into Australia’s future energy mix has further unsettled renewables investors, with media highlighting concerns over its impact on wind and solar investments. For more context listen to our podcast interview with Pablos Holman, General Partner at Deep Future. Wind energy faces criticism for using taxpayer funds to benefit private companies, while hydrogen’s future is uncertain following high-profile project withdrawals by Fortescue and Origin. The media’s portrayal of these issues underscores ongoing public and industry doubts about Australia’s renewable transition and the role of nuclear in the energy debate.

Watch below the shifts in coverage of significant policies and strategies over time to understand why some strategies stay in the headlines while others peter out.

The Labor government’s flagship Future Made in Australia Bill is central to its energy vision and, in November, was passed to support a net-zero transition. The May budget highlighted turning Australia into a renewable energy superpower with dedicated funds for solar, battery, and hydrogen projects. However, the opposition has framed hydrogen and critical minerals tax breaks as "corporate welfare". Over time, it looks like Labor’s Future Made in Australia Bill is at a tug of war for media attention against the opposition’s nuclear strategy. Australia’s energy future, however, is not wholly detached from fossil fuels. Labor's Future Gas Strategy positions gas as a necessary transition fuel while being central to Australia’s energy and export sectors.

https://twitter.com/Lightni12092685/status/1808315618787316166
https://twitter.com/johnpm57041235/status/1789488561751998975
https://twitter.com/GreenJ/status/1804658604441809155

Climate activists criticise the Future Gas Strategy for extending Australia's reliance on fossil fuels. Media critics call it another "broken promise" by the Albanese government, highlighting mismanagement that has negatively affected energy supply and costs. Though the "Future Made in Australia" narrative around energy security resonates with many, the government’s conflicting strategies raise questions about long-term benefits and who truly gains from its policies.

Australia's shift to clean energy faces complex debates and conflicting government signals, from promoting renewables to considering nuclear power. Despite loud voices in the media advocating for taxpayers and businesses, deeper media analysis reveals multiple layers and motives behind their arguments.

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Blog
Insights into media and public perceptions towards Australia’s clean energy future

While renewables like wind and solar are often framed as the future of energy, the renewables market faces many challenges in seeing that journey through, especially regarding Australia’s Paris climate agreements. The path to a clean energy future in Australia is fraught with disruptions and distractions, as media reports, and exploring the factors shaping media […]

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The Australian podcasting news industry continues to grow. While Australian audiences do consume content from international brands like the BBC, they also exhibit strong affinity for independent Australian productions over mainstream sources. In a period of uncertainty amidst Apple’s recent update to automatic download policies Australia’s podcast audience has rapidly expanded, with ad revenue rising from $5 million in 2017 to over $100 million in 2024. So how do podcasts fit into the Australian news cycle? As audiences direct attention to independent and international productions, audience targeting, partnerships and media monitoring trends indicate a shift and a need to adapt engagement metrics and messaging strategy.

To highlight the impact of podcasts on audience engagement, we tracked coverage of key news themes in Australian podcasting from January 2020 to November 2024.

Podcasts surged into the mainstream during the pandemic, and they’re now evolving by integrating with platforms like video and audiobooks to meet new audience expectations. 

While general podcast news discussion remains steady, discussion on news podcasts indicates listener engagement peaks around high-impact stories, suggesting that the topic and information itself is what truly resonates with audiences. Outlets like The Australian Financial Review and ABC have expanded into the format, yet even major programs like ABC’s Background Briefing face fluctuating engagement compared to discussion about news content being consumed through podcasts. The data suggests there’s a gap being left by main outlets in the podcasting space. While traditional media adapts, independent producers are gaining traction with stories that deeply resonate on identity and community issues, such as the 2021 Christian Porter case and The Briefing’s 2024 episode on pianist Jayson Gillham’s lawsuit against the Melbourne Symphony Orchestra. Understanding audience preferences and monitoring content trends helps communicators craft strategies that leverage podcasting’s unique appeal.

https://twitter.com/Emilie_Dye/status/1833416097871089706

Podcasts offer creators the freedom to pursue stories with fewer constraints of advertisers, investors, or other stakeholders, leading to content deeply shaped by personal passion and a strong connection to the subject. This independence empowers impactful storytelling, as illustrated by The Teacher’s Pet, where Hedley Thomas’s rigorous reporting on the case of Lynette Dawson uncovered new, critical details and underscored the journalistic integrity driving audience engagement in a shared pursuit of truth. Similarly, New Politics, co-created by Eddy Jokovich, leverages its Patreon-funded model to explore perspectives outside mainstream narratives, showcasing the power of independent journalism through podcasting.

https://twitter.com/lisapodcasts/status/1564484950984130565
https://twitter.com/EddyJokovich/status/1632314733524303872

Sports and entertainment tend to generate high visibility and engagement, suggesting they benefit from a faster publishing cadence and broad appeal. However issues like global conflicts draw significant attention, especially among communities directly impacted. The Briefing podcast, for example, addressed the October 2024 conflict in Gaza in a recent episode where Lebanese-Australian journalist Liz Deep-Jones offered a personal perspective. This type of coverage shows how podcasts can provide both journalistic depth and emotional resonance, connecting listeners to complex stories in a more relatable way.

Even if a major broadcaster or outlet owns a podcast production, the unique style and tone set by the hosts and production team often place podcasts outside the conventional PR and communications scope. Unlike the carefully curated talking points found in a typical puff piece or advertorial, podcasts allow for candid, in-depth discussions that explore complex topics with a degree of freedom seldom found in traditional news media channels. This authenticity is driven by the podcast format itself, which favours nuanced discussion offering audiences a more transparent and less scripted narrative style.

The NRL is launching in Las Vegas. Can it win over the US?

Israel, Lebanon & The Big Ceasefire Question

The Details You Missed From The Attempted Assassination of Donald Trump

Many of the leading news podcasts, like The Quicky by Mamamia, follow a daily release that taps into the rhythm of the 24-hour news cycle, providing timely responses to breaking news. This format appeals to listeners by delivering news in a quick, digestible style, ideal for staying informed on the go and catering to audiences prioritising both convenience and relevance. It’s no surprise, then, that top news highlight podcasts often incorporate ads at multiple points—before, during, and after episodes—capitalising on the high listener engagement these accessible, on-the-go updates create.

Sports and entertainment podcasts tend to attract higher engagement with frequent, easily digestible episodes, often in the preferred 20-30 minute range, which sustain a steady listener base. Personalities like Hamish and Andy, and John Graham exemplify how audience visibility can be driven more by engaging personalities than by traditional news analysis. In contrast, outlets like The Australian Financial Review maintain a more analytical focus with podcasts such as The Fin and Chanticleer, known for their conservative, business-centric tone. Meanwhile, digital-first brands like Mamamia take a more hybrid, accessible approach across varied topics, leveraging podcasting to reach broader audiences and foster engagement with impactful news stories. This range of formats illustrates how different brands tailor their podcast strategies to meet audience preferences, from rapid updates in entertainment to in-depth discussions on current events.

While legacy media outlets leverage their reputations to enhance their podcast presence, credibility alone doesn’t ensure engagement. Instead, PR and communications teams can boost audience connection by aligning content with listeners’ interests and authenticity, helping refine podcasting strategies to capture attention and drive meaningful engagement.

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Blog
How Australian podcasts fit into the news cycle & ignite cultural moments

The Australian podcasting news industry continues to grow. While Australian audiences do consume content from international brands like the BBC, they also exhibit strong affinity for independent Australian productions over mainstream sources. In a period of uncertainty amidst Apple’s recent update to automatic download policies Australia’s podcast audience has rapidly expanded, with ad revenue rising […]

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