Businesses
are facing a new frontier when it comes to online reputation management. One
ill-considered post on the corporate social media page can quickly go viral.
One foot wrong from an executive can quickly become a scandal. One
miscalculated or tone-deaf advertisement can quickly escalate into global
backlash. No doubt we all remember the infamous Pepsi commercial of 2017
featuring Kendall Jenner’s attempts to solve allegations of police violence?
Backlash
or scandal are often short-term outcomes to isolated incidents. In years gone
by, it may have been enough to dispel concerns via a post on social media, or
issue a generic statement, and wait patiently for the whole thing to blow over.
Today’s
media and corporate landscape, however, paints a different picture. Businesses
are faced with a new paradigm of business reputation management, one that
requires a data-driven and strategic approach to achieve business outcomes.
Reputation
isn’t the result of an isolated corporate misjudgement, or indeed, achievement.
Reputation is a long-term and structured conceptual understanding, and requires taking a complete view on what people say, think, and feel about your organisation to make informed decisions impacting business outcomes.
Introducing Reputation Analysis
To
that end, Isentia has expanded its
suite of products and services with new Reputation Analysis, to enhance online
reputation management. It represents the future of brand reputation monitoring
and metrics, blending organic social media conversations and survey data to
provide a more comprehensive and data-driven glimpse of corporate reputation to
a business.
Isentia’s Reputation Analysis uses an integrated framework that examines the three most important drivers of organisational reputation: strategy, culture, and delivery. All three drivers are analysed independently, and the report includes an overall RepID score on a scale of -10 to +10 which integrates the strategy, culture and delivery scores, as well as providing detailed information on performance across each driver.
Reputation isn’t just an intangible concept – it’s a strategic imperative
Perception is everything. In a world where people are increasingly putting their dollars behind brands that mirror their values, a brand’s reputation translates to literal business outcomes by way of engagement, increased revenue, or referral power. Indeed, research shows nearly seven in 10 millennials actively consider company values when making a purchase.
Today’s
empowered and connected consumers also have unequalled access to information,
meaning they can take faster and more decisive action about where and who to
shop or engage with. They also have more choice, meaning the decision to walk
away from one company in favour of another is simpler than ever. And thanks to
social media, their voices when they’re dissatisfied with a product, service,
or company stance are louder and more widely felt.
A brand’s reputation taking a dive, even when played out in the public arena, isn’t always highly visible – and therein lies the imperative for data-driven insights into brand reputation management.
Turning apathy into advocacy
Reputation Analysis actually takes all of this a step further. It gives businesses a framework to spot opportunities to influence or change certain people’s behaviours and beliefs around your brand. Too frequently, reputation management software provides details about people sitting on the extreme – those who are passionate supporters of your brand, or, on the other end of the scale, the vocal critics.
Isentia understands that there’s unique opportunities to capitalise on and influence those in the middle – fence sitters, or those generally apathetic to your brand.
RepID,
in this sense, doesn’t stop at a static understanding of online brand
reputation with no clear way forward. Rather, it is designed to give marketers
and business leaders the right tools to expand their advocacy base and increase
reputation value, which ultimately leads to an uptick in online brand
reputation.
Loren is an experienced marketing professional who translates data and insights using Isentia solutions into trends and research, bringing clients closer to the benefits of audience intelligence. Loren thrives on introducing the groundbreaking ways in which data and insights can help a brand or organisation, enabling them to exceed their strategic objectives and goals.
Content creators should strive to drive virality to emerge from the flood of online content. Viral content is not merely a popular piece, but it garners excessive engagement to outliers.
This paper explores some common factors of viral content.
With social media platforms becoming central to political engagement, figures like Abbie Chatfield, Friendlyjordies, and The Juice Media are amplifying progressive causes and challenging traditional political narratives. But how significant is their impact? Are they genuinely influencing the election conversation, or is their influence more about their ability to capture attention and drive engagement? This evolving trend raises important questions about the role of influencers in modern elections and how they are reshaping the way political messages are communicated to younger, digital-savvy voters.
As the 2025 Australian federal election nears, influencer involvement has gained attention, with social media leading the charge while news coverage initially lagged. Prime Minister Anthony Albanese and Opposition Leader Peter Dutton are tapping influencers to connect with younger voters—Albanese engages with Abbie Chatfield’s audience through values-driven storytelling, while Dutton targets young men with Sam Fricker's relatable podcasts. This reflects a broader shift from traditional media to platforms like TikTok and Instagram. Journalists are increasingly covering these influencer-driven moments, often focusing on the viral spread and political fallout. For instance, a viral February 13 video from an Israeli influencer accusing two NSW nurses of hateful comments dominated Australia’s news cycle, prompting swift political reactions. Coverage generally focuses on political responses, not the influencers themselves. This trend was also seen with Greens Leader Adam Bandt’s DJ event in Melbourne, where media noted his attempt to engage younger voters. The Australian Electoral Commission cleared Chatfield’s posts featuring Albanese and Bandt, highlighting the growing regulation of influencer political content. This focus towards viral moments over policy discussions raises questions about the impact on undecided voters and the evolving role of journalists in political engagement.
Influencers like Abbie Chatfield, The Juice Media, and Friendlyjordies are becoming central to the election rhetoric ahead of the 2025 Australian federal election. Chatfield, who faced scrutiny from the AEC, used her platform to rally support for the Greens, positioning herself against what she described as a Liberal media strategy to discredit influencers. Her posts, particularly defending her political involvement, have garnered strong support, with hashtags like #abbieisinnocent and #freeabbie dominating her comment sections. In contrast, some critics dismiss her political role, questioning her credibility. The Juice Media, known for its sarcastic takes on government policy, continues to challenge political narratives with irreverent content, resonating with younger, disillusioned voters. However, their approach also faces backlash from those who see it as too cynical or divisive. Similarly, Friendlyjordies critiques both major parties, particularly Labor’s stance on progressive issues, while encouraging followers to unite against corporate greed. His platform sparks heated debates, igniting both support and criticism.
Overall, these influencers are becoming polarising figures, amplifying political engagement while intensifying the ideological divide on social media, ultimately shaping the growing influence of social media figures in the election discourse.
Chatfield, a vocal supporter of progressive causes like Palestinian liberation and women's rights, has gained a strong following but faces criticism for oversimplifying political issues and for her perceived naivety, especially regarding preferential voting. Ferguson, who critiques colonialism and supports Palestinian liberation, is praised by supporters but criticised for lacking depth in her activism, with some accusing her of ignoring intersectionality. Friendlyjordies, known for satirical commentary, is admired for calling out political corruption, but his critics accuse him of bias towards Labor and oversimplifying complex issues. The Juice Media, using sarcasm to critique government policies, resonates with disillusioned young voters but alienates others who find their approach too cynical. These influencers contribute to a growing divide in Australian politics, mobilising progressive movements while deepening ideological rifts, as their content both challenges traditional politics and fuels polarisation.
Key issues like defence, the cost of living, and education are dominating political discourse and social media conversations. Global events, including Trump’s influence on international relations and trade, have sparked strong reactions, with Albanese facing backlash over Australia’s stance on Gaza and its defence ties with Israel. Meanwhile, Dutton’s comments on Ambassador Kevin Rudd and allegations of election interference have stirred tensions. On social media, debates over defence—highlighted by Indonesia’s denial of Russia’s military presence near Darwin—and cost of living concerns are intensifying. Education remains a key point of contrast, with Albanese’s Free TAFE policy gaining support while Dutton faces criticism for prioritising fossil fuel subsidies. Influencers are driving much of this engagement, but their role in amplifying already polarised narratives raises questions about whether they are truly reflecting voters’ concerns or deepening divides as the election approaches.
These conversations play out against a landscape in which social and news media have different - but overlapping - priorities. They’re driving debates on everything from education and nuclear energy to Trump-style politics and renewable energy. With the 2025 federal election on the horizon, stories sparked by creators — whether through critique, leaks, or commentary — are becoming part of the political media mix. It’s a shift that’s unfolding in real time, and one that’s reshaping how narratives break, spread, and gain momentum. But as these voices grow louder, one thing is clear: Are they truly amplifying the concerns of everyday Australians, or are they pushing further divides in a landscape already ripe with fragmentation?
The rise of influencers in the 2025 Australian federal election landscape
With social media platforms becoming central to political engagement, figures like Abbie Chatfield, Friendlyjordies, and The Juice Media are amplifying progressive causes and challenging traditional political narratives. But how significant is their impact? Are they genuinely influencing the election conversation, or is their influence more about their ability to capture attention and drive engagement? This […]
In Singapore, the rise of podcasting has shifted from entertainment and lifestyle into a new arena – public discourse and politics. As the 2025 General Election draws near, podcasters are making waves across online news and social media. To kick things off, we used Narrative AI, the first search engine for public opinion, to identify how large the global narrative on podcasts and their influence on audiences is in the last 6 months, using data from X.
We subsequently narrowed the focus of this global trend to Singapore and analysed on Pulsar TRAC more than 7k mentions across platforms like YouTube, Facebook, Reddit, TikTok, podcasts, Online News, blogs and forums to understand where the discourse is coming from, which channels are capturing the podcasters’ content and how audiences are responding to this content.
Mentions of podcasts in news and social media are growing
Social media is where the larger chunk of podcast conversation is taking place, specifically those episodes that feature a political figure, journalist or those that include healthcare-related discussions. The audiences that engage with these videos, majority being on YouTube, search for political credibility that resonates with them. Young Singaporeans watching these podcasts expect to see leaders who don’t just uphold the image of being a politician, but also someone who is grounded and trustworthy.
Youth and politicians' lives dominate podcast narratives
The audiences that consume these podcasts the most are young Singaporeans looking to participate in the conversation as much as they can. These audiences are being more proactive than ever.
With younger voters consuming media differently, these appearances are efforts by political candidates to connect with the public. Lawrence Wong, Josephine Teo, Indranee Rajah, and Desmond Tan, have used podcasts to communicate directly with the public – sidestepping traditional media filters.
Top podcasters on election-related content
When we focus on who the most mentioned podcasters around election content are, the Straits Times’ podcasts, the Daily Ketchup and Yah Lah BUT emerge on top. These podcasts have figured that the most discourse happens around content that’s either educational or controversial around elections. The public is actively responding to political content shared via podcasts, particularly those by The Straits Times and independent shows like Yah Lah BUT.
Satire and irony are key strategies to make politics palatable, especially for younger, digital-native audiences. The Daily Ketchup and Yah Lah BUT are blending serious topics like the GE2025, party agendas, healthcare, and opposition voices with humour that make them almost meme-worthy. Posts such as “PAP really said: ‘Trust me, bro’” TikTok clips show that these are genuinely made for content to go viral while retaining serious undertones too.
What’s interesting to note is that The Common Folks, with content in Malay and Indonesian, is tapping into a cross-border Southeast Asian audience and has some of the highest engagement on its content. Local slang, cultural jokes, and casual festive content like Raya greetings and songkok jokes have generated thousands of views, at times outperforming English-language political pods. This suggests a large, under-acknowledged appetite for vernacular podcast content that has a blend of humour and relatability.
Podcasts are no longer just background noise – they’re becoming one of the most relevant ways Singaporeans engage with politics. With high engagement on platforms like TikTok and YouTube, a wide spread of topics from youth issues to party politics, and growing presence in both mainstream and social media, podcasters are carving out a key role in shaping the GE 2025 conversation.
What is making podcasts stand out ahead of the Singapore GE2025?
In Singapore, the rise of podcasting has shifted from entertainment and lifestyle into a new arena – public discourse and politics. As the 2025 General Election draws near, podcasters are making waves across online news and social media. To kick things off, we used Narrative AI, the first search engine for public opinion, to identify […]
As the federal election campaign reaches its midpoint, patterns in media coverage and public attention are beginning to shift. Early social engagement was driven by cost-of-living pressures, energy policy, and political point-scoring, but has waned following the first leaders debate, despite this forum providing leaders the opportunity to set the agenda and strategies of the major parties. So how has coverage focus evolved since the first debate and are audiences still engaging with the campaign or switching off?
Social media engagement ahead of the federal election has been sharp and personal. It focused less on policy and more on identity and representation. From debates on topics such as immigration to housing stress and culture, social media has driven a values-first narrative. But while early attention was strong, both media coverage and social engagement have started to wane in the weeks since the campaign launched. The first leaders debate briefly reignited attention—trust, identity, and media—but coverage patterns suggest a shift away from daily blow-by-blow reporting towards broader social and cultural tensions.
As the federal election campaign nears its halfway mark, last week’s media highlights show a contest still struggling to cut through. Key moments included the first leader’s debate, the Treasurers Debate, the energy showdown at the National Press Club, and Senator Jacinta Price’s Perth appearance with Peter Dutton, which drew attention for its MAGA-style rhetoric. The first leaders debate was billed as a chance to reset the race—but for many viewers, it reinforced existing divides. Media attention around the debate momentarily lifted visibility for all major parties—but the spike was short-lived. The only party that has seen continued increases in social media engagement is the Liberal Party. The Liberal Party’s sustained rise in social media engagement may be linked to its digital-first strategy, including an AI-generated campaign ad spruiking a fuel excise cut and a meme-style diss track targeting Anthony Albanese—tactics designed to capture online attention and drive shareability.
The Liberals also pitched a $1200 tax cut, Labor attacked their WFH backflip, and the Greens pushed housing and tax reform. Meanwhile, Dutton warned of a Labor-Greens-Teal alliance. Coverage suggests public engagement is driven more by polarising moments and political theatre than detailed policy.
When the election campaign officially kicked off, cost-of-living pressures dominated the news agenda. Fresh off the back of the federal budget, it’s no surprise that affordable healthcare, lower gas and energy prices, and tax cuts were the key messages party leaders wanted to land with voters. But coverage quickly pivoted. In the past week, foreign diplomacy—particularly how each leader would manage Donald Trump—has surged in prominence. While Trump’s role in tariff threats has made headlines, his influence on the broader election narrative goes beyond trade. Media reporting has increasingly centred on Albanese and Dutton’s capacity to navigate a potential Trump presidency, with ideological alignment, national security, and economic fallout all in play. The first leaders’ debate was expected to refocus the campaign on domestic issues. However, it briefly touched on international concerns, with Prime Minister Anthony Albanese addressing the potential economic impact of Trump's proposed tariffs. Albanese described these tariffs as an "act of economic self-harm" that would dampen global growth, highlighting the intertwining of foreign policy with domestic economic concerns. This suggests that sustained attention is more likely when domestic issues are reframed through the lens of foreign diplomacy, and national identity.
In the social media landscape, Trump was a flashpoint in election-related conversation. His influence—real or perceived—was quickly linked to the Liberal Party, with MAGA-style rhetoric and Trumpian policy cues gaining traction online. These narratives tend to escalate on platforms where ideological alignment and cultural grievance amplify engagement. But it wasn’t all imported culture wars—the federal budget, and the Liberal Party’s fuel excise rebuttal, also drove significant social chatter. In recent weeks, comparisons between major party messaging and Trump-era policy—from international student caps and nuclear energy to debates about school curricula—have continued to dominate discussion.
The first leaders’ debate briefly touched on foreign policy, with Albanese warning Trump’s tariffs could hurt global growth, while Dutton framed it as a test of strong leadership. Domestically, Dutton’s renewed push for nuclear power reignited social media debate—drawing comparisons to Trump-era policies and fuelling discussion about Australia’s energy future. At the same time on social media, promises like HECS cuts, free TAFE, and more funding for public schools sparked genuine engagement, especially among younger voters and education workers, showing that practical, future-focused policies can still cut through. Compared to the start of the campaign, where cost-of-living dominated as a top-line concern, the conversation has expanded: audiences are now weighing both hip-pocket issues and the national values shaping Australia’s future.
While the debate itself tended to be overshadowed by frustrations about access and media control, a few political undercurrents still surfaced. Anthony Albanese drew some positive mentions, but reactions were far from policy-focused. The Liberal Party’s early claim of victory became a point of humour, with several users likening it to Trump-style misinformation tactics. Disillusionment with the major parties ran deep, with repeated calls to “break the donor-fuelled duopoly” and shift support toward independents or smaller parties. Still, these reactions seem more like a symptom of broader voter cynicism than a sign of energised political engagement, reflecting broader themes around the declining trust.
The leaders' debate didn’t reset the race—it refracted it, spotlighting how media coverage is now shaped less by policy detail and more by polarising symbols and cultural cues. As election day nears, the contest for attention is revealing just as much about media strategy and voter fatigue as it is about party platforms.
Did the leaders debate reignite voter interest or just stoke the culture wars?
As the federal election campaign reaches its midpoint, patterns in media coverage and public attention are beginning to shift. Early social engagement was driven by cost-of-living pressures, energy policy, and political point-scoring, but has waned following the first leaders debate, despite this forum providing leaders the opportunity to set the agenda and strategies of the […]
